Privacy Policy

Welcome to gb99. Your privacy is a matter we take seriously. This Privacy Policy explains in clear terms how gb99 collects, processes, stores, and protects personal information provided by users of our platform, including players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.

By accessing or using the gb99 platform, you agree to the data practices described in this document. Please read this policy carefully. If you do not agree with any part of this policy, you should discontinue use of the platform immediately.

Information We Collect

gb99 collects only the information that is reasonably necessary to provide you with a safe, functional, and enjoyable gaming and sports betting experience. Below we outline the two main categories of information we gather.

Personal Information You Provide

When you register an account, make a deposit, or contact our support team, you may provide the following personal information:

• Full name, date of birth, and nationality
• Email address and mobile phone number
• Residential address within Bangladesh (city, district)
• Payment method details such as bKash or Nagad wallet numbers, Rocket account, or Upay account
• Government-issued identification documents submitted for KYC verification

Automatically Collected Information

When you use the gb99 platform — whether on a smartphone in Dhaka or a tablet in Cox's Bazar — our systems automatically record certain technical data, including:

• Device type, operating system version, and browser type
• IP address and approximate geographic location (country/city level only)
• Pages visited, session duration, and in-platform activity logs such as game sessions, bets placed, and wager amounts

How We Use Your Information

gb99 uses the information collected for the following clearly defined purposes, and no others:

• To create and manage your gb99 account, verify your identity, and process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• To deliver and improve our core services: cricket betting on BPL and T20 matches, live casino games, slots, crash games, and card games including Texas Hold'em
• To send you relevant account notifications, security alerts, and promotional communications related to gb99 offers — you may opt out at any time
• To comply with applicable legal obligations, including anti-money-laundering (AML) requirements and responsible gaming obligations
• To detect and prevent fraudulent activity, unauthorized account access, and other security threats
• To analyze aggregated usage patterns so we can improve platform performance, fix technical issues, and tailor the experience for Bangladeshi players

Sharing of Your Information

gb99 does not sell or rent your personal information to any third party. We may, however, share data with carefully selected partners under strict confidentiality agreements in the following limited circumstances:

• Payment processors and banking partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard networks) solely to facilitate your financial transactions
• Game technology providers and platform infrastructure vendors who supply the software powering our casino and sports betting systems, bound by data-processing agreements
• Regulatory or law-enforcement authorities where disclosure is required by applicable law, court order, or to prevent fraud or money laundering

In all cases, we ensure that any third party receiving your data is contractually obligated to keep it confidential, use it only for the specified purpose, and delete it once it is no longer needed.

Cookies and Tracking Technologies

gb99 uses cookies and similar technologies to keep your session active, remember your preferences, and measure how our platform is used. Cookies are small text files stored on your browser or device when you visit our site.

We use three categories of cookies on the gb99 platform:

• Strictly necessary cookies — essential for logging in, session management, and platform security; these cannot be disabled
• Functional cookies — used to remember your language preference, display settings, and last visited game category
• Analytics cookies — aggregate, anonymized data about page views and session patterns that help us identify performance issues and improve the experience

You can manage or delete cookies through your device or browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to log in or use core platform features.

Data Security

gb99 applies industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transferred between your device and our servers is encrypted using SSL (Secure Socket Layer) technology, which is the same standard used by major banks and financial institutions worldwide.

Internally, access to your personal data is restricted to authorised personnel only, operating under strict need-to-know policies. Our systems undergo regular security assessments to identify and remediate vulnerabilities before they can be exploited. Despite these measures, no platform can guarantee absolute security; we encourage all players to use strong, unique passwords and enable any available two-factor authentication features on their gb99 account.

Data Retention

gb99 retains your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes described in this Privacy Policy, including our legal and regulatory obligations. Transaction records, betting histories, and financial data are retained for a minimum of five (5) years from the date of the relevant transaction in accordance with standard financial record-keeping requirements.

If you close your account, we will delete or anonymise your personal information within a commercially reasonable timeframe, except where retention is required by law. You may request early deletion of your data by contacting our support team at [email protected], subject to any legal obligations that require us to retain certain records.

Your Rights Over Your Data

As a gb99 user, you hold a number of important rights with respect to your personal data. You may exercise any of the following rights at any time by contacting our support team:

• Right of access — you may request a copy of all personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data
• Right to erasure — you may request deletion of your personal data subject to our legal retention obligations
• Right to restriction — you may ask us to limit the processing of your data in certain circumstances
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting processing that occurred before withdrawal

We will respond to all data rights requests within a reasonable period, typically within 30 days of receipt. In complex cases we may extend this by a further 30 days, and we will notify you if that is necessary.

Third-Party Services

The gb99 platform integrates services from trusted third-party technology providers to deliver live casino games, sports odds data, and payment processing. These providers — which include established gaming studios and payment networks — have their own privacy policies and data-handling practices. While we only work with partners who meet our data security standards, gb99 cannot assume responsibility for the independent data practices of third-party providers.

We recommend that you review the privacy policies of any third-party service that you interact with through our platform. If you have concerns about how a specific provider handles your data, please contact us at [email protected] and we will do our best to address those concerns.

Children's Privacy

gb99 is strictly an adult platform. Our services are intended solely for players who are 21 years of age or older. We do not knowingly collect, process, or retain personal information from individuals under the age of 21. The minimum age to create a gb99 account and participate in any betting or casino activity on our platform is 21 years old (21+ only).

If we become aware that personal data has been collected from a user under the age of 21, we will take immediate steps to delete that data and close the account. If you believe that a minor has accessed or registered on the gb99 platform, please notify us immediately at [email protected].

Changes to This Privacy Policy

gb99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the Effective Date at the top of this document and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the gb99 platform after any such changes constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your information. The most current version will always be available at gb99.blog/privacy-policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gb99 handles your personal data, our support team is ready to assist you. We aim to respond to all privacy-related enquiries within two (2) business days.

You can reach us by email at: [email protected]