Responsible Gaming at gb99
We are committed to keeping gambling fun, safe, and under control for every player in Bangladesh. Here is how gb99 supports you.
Our Commitment to Responsible Gaming
At gb99, gambling is meant to be an entertaining pastime, not a source of financial stress or emotional harm. We firmly believe that every player in Bangladesh deserves a safe, fair, and transparent gaming environment where they stay fully in control of their time and money.
gb99 provides a suite of practical responsible gaming tools — including deposit limits, cool-off periods, time-out windows, and self-exclusion options — so that you are always the one holding the controls. Whether you play cricket betting, live casino, or slots, these tools are available directly from your account settings at any time.
Our support team is available around the clock, every day of the year. If you ever feel that gambling is no longer enjoyable and is starting to affect your daily life, relationships, or finances, please reach out to us immediately. There is absolutely no shame in asking for help, and we will respond with full confidentiality and care.
Gambling must never be used as a way to recover debts, manage financial problems, or escape emotional distress. If you are betting money you cannot afford to lose, please use our self-exclusion or deposit limit tools immediately, or contact our support team.
Tools to Keep You in Control
Deposit Limits
Set daily, weekly, or monthly deposit caps to manage your spend.
Time-Out Breaks
Pause your account for 24 hours, 7 days, or 30 days whenever you need space.
Self-Exclusion
Permanently close your account if you decide gambling is not right for you.
Reality Checks
Periodic reminders showing how long you have been playing in a single session.
Session History
Review your full betting and session history in your account dashboard at any time.
Support Chat
Reach our dedicated responsible gaming team any time by email or live chat.
Setting and Managing Your Deposit Limits
Deposit limits are one of the most effective ways to keep your gambling budget firmly under control. At gb99, you can set a maximum deposit amount per day, per week, or per calendar month. Once your limit is reached, any further deposit attempts are automatically blocked until the limit period resets.
Limits take effect immediately when you set them. If you later decide to raise or remove a limit, a mandatory 24-hour cooling-off period applies before the new higher limit becomes active. This deliberate delay is designed to prevent impulsive decisions made during a losing streak.
- 1Log in to your gb99 account and go to Account Settings.
- 2Select Responsible Gaming from the settings menu.
- 3Choose Daily, Weekly, or Monthly limit and enter your preferred maximum amount in BDT.
- 4Confirm your limit — it takes effect immediately and protects your deposits right away.
Self-Exclusion and Account Cooling-Off
If you feel that taking a short break from gambling would benefit you, gb99 offers both temporary cool-off periods and permanent self-exclusion. A temporary time-out suspends your account for a chosen duration — 24 hours, 7 days, or 30 days — during which you cannot log in, make deposits, or place bets. Once the period ends, access is automatically restored.
Permanent self-exclusion is a more decisive step and is irreversible once confirmed. If you choose permanent self-exclusion, your account is closed and you will not be permitted to open a new account with gb99 in the future. We encourage you to consider this option seriously if gambling has had a significant negative impact on your life.
- 1Contact our support team at [email protected] requesting self-exclusion or a time-out.
- 2Specify the duration (24 hours / 7 days / 30 days) or confirm you want permanent exclusion.
- 3We process all exclusion requests within 1 hour and send a confirmation email to your registered address.
Recognising the Warning Signs
Problem gambling can affect anyone, regardless of income level, education, or background. It often develops gradually and can be difficult to notice at first. The following warning signs may indicate that gambling is moving from a leisure activity into a harmful habit.
- Betting more than you can comfortably afford to lose on a regular basis.
- Chasing losses by placing larger bets to win back money already lost.
- Gambling affecting sleep, work, study, or relationships with family or friends.
- Borrowing money or selling possessions to fund gambling sessions.
- Feeling anxious, irritable, or restless when not gambling, or when trying to reduce gambling.
Need to Talk? We Are Here.
If you recognise any of the signs above, or if someone close to you is concerned about your gambling, please do not hesitate to get in touch. Our responsible gaming support team at gb99 will listen without judgement and help you access the resources you need. You can reach us by email any time.
[email protected]Frequently Asked Questions
Who is eligible to play at gb99?
gb99 is strictly for adults aged 21 and above. Players must be 21 years or older to register, make deposits, and place bets. We perform age verification during the account registration process, and any account found to belong to a person under 21 will be immediately suspended.
How do I set a deposit limit on my gb99 account?
Log in to your account and navigate to Account Settings, then select the Responsible Gaming section. From there you can set a daily, weekly, or monthly deposit cap in BDT. The limit is applied instantly. To increase or remove a limit, a 24-hour waiting period is required before the change takes effect.
What happens during a self-exclusion period?
During a self-exclusion period your account is fully suspended. You cannot log in, make deposits, withdraw funds, or place any bets. For temporary time-outs (24 hours to 30 days), access is automatically restored when the period ends. For permanent self-exclusion, the account is closed permanently and no new account can be opened.
How can I contact gb99's responsible gaming support team?
You can reach our responsible gaming support team by emailing [email protected] at any time of day. Our team responds promptly, treats all enquiries with full confidentiality, and can assist with setting limits, activating time-outs, processing self-exclusion requests, and pointing you toward additional resources if needed.
Ready to Play Responsibly?
gb99 is here for your entertainment. Explore cricket betting, slots, and live casino games — always on your own terms, always within your limits.